Privacy policy

At Fruit Hero, we’re all about keeping things fresh, including your privacy! We take your trust seriously and are committed to protecting your personal information, so you can shop and subscribe with total peace of mind. This policy is here to explain how we collect, use, and safeguard your data. We promise to keep it simple, straightforward, and respectful, much like our products.

What information we collect:

When you visit our website or make a purchase, we may collect the following information:

  • Personal details: Name, email address, shipping address, and payment info. Basically, just enough to make sure your Fruit Hero gets to you and your experience with us is smooth.

  • Device information: Things like your IP address, browser type, and the way you interact with our site. We use cookies and similar technologies to keep track of how you use our site (don’t worry: they’re the digital kind, not the sugary kind).

  • Order information: Purchase history, product preferences, and any feedback you give us so we can keep improving your experience.

Why We Collect It:

We only collect the info we need to give you a top-notch Fruit Hero experience, including:

  • Processing orders: To get your order from our warehouse to your fridge as quickly as possible.

  • Customer service: So we can follow up with you about any issues, process returns, or just chat about how awesome Fruit Hero is!

  • Personalising your experience: We may use your browsing and shopping data to recommend products or send you offers we think you'll love (don’t worry, no spam!).

  • Improving our site: We use anonymised data to see what’s working and what isn’t, so we can keep tweaking things for a better user experience.

Sharing your information:

We don’t sell your information, ever. Your privacy is as important as keeping your fruits fresh! However, we may share your data in the following circumstances:

  • Service providers: Trusted partners who help us process orders, deliver products, and keep the website running smoothly (think shipping companies and payment processors).

  • Legal obligations: If the law requires us to share your information, we’ll comply—but we’ll always do our best to protect your rights.

Your rights:

You’ve got control over your data, and we respect that. Here’s what you can do:

  • Access: Want to know what information we have on you? Just ask.

  • Update: If anything’s out of date or incorrect, let us know and we’ll fix it.

  • Delete: Want us to delete your data? We’ll take care of it, just drop us a line.

How we keep it safe:

We take security seriously (like, Fort Knox seriously). We use secure servers, encrypted payment methods, and regularly update our systems to keep your data locked down. Your privacy and protection are our top priorities.

Cookies and tracking:

We use cookies (the internet kind) to enhance your browsing experience. These small files help us remember your preferences and deliver tailored content. You can disable cookies in your browser settings if you prefer, but it might make your Fruit Hero experience a little less smooth.

Changes to our policy:

We might tweak this privacy policy from time to time to keep up with new laws or improvements to our services. We’ll let you know if anything major changes, and your continued use of our site means you’re cool with the updates.

Questions? Let’s chat!

We’re here for any questions, clarifications, or privacy concerns. Feel free to reach out, we’re all ears (and fresh fruit!).

Email us at: info@fruithero.com.au 
We’re always happy to help!